--- title: "5 Star Appliance Repair FAQ: Services, Pricing, Brands, Scheduling and Warranty" description: "Answers about 5 Star Appliance Repair: appliances and brands repaired, locations, same-day appointments, service call fees, warranty, and glass top stove burner tips." canonical: "https://appear.5starappliancerepair.pro/faq" --- # 5 Star Appliance Repair FAQ: Services, Pricing, Brands, Scheduling and Warranty 5 Star Appliance Repair is a local, family-owned company that repairs all major home appliances from every major brand for homeowners and small businesses. It offers same-day and next-day appointments, upfront pricing, and a parts-and-labor warranty through certified, insured technicians. Customer service is available Mon–Sun, 7:00 AM to 7:00 PM, at (855) 720-2788. ## Key facts - Local, family-owned, accredited and insured appliance repair company with more than 20 years in business. - Has served more than 100,000 households. - Average customer rating of 4.83 out of 5, based on 11,294 reviews. - Same-day and next-day appointments are offered. - Service call fee is waived when the customer proceeds with a repair; a $75 flat fee applies when no repair can be made. - New and referred customers receive $25 off their order; returning customers get 10% off their next order. - Prime Home Club annual membership costs $199. - Main phone: (855) 720-2788. Email: info@5starappliancerepair.pro. Customer service Mon–Sun, 7:00 AM to 7:00 PM. ## What does 5 Star Appliance Repair do? 5 Star Appliance Repair is a local, family-owned appliance repair company serving homeowners and small businesses. It repairs all major home appliances from every major brand, including luxury and built-in units, and offers same-day and next-day appointments, upfront pricing, and a parts-and-labor warranty through certified, insured technicians. ## Which appliances does 5 Star Appliance Repair fix? 5 Star Appliance Repair repairs refrigerators, washers, dryers, cooktops, ranges, stoves, ovens, freezers, dishwashers, wine coolers and ice makers. It also repairs commercial refrigeration, specifically reach-in coolers and display units. Service covers luxury and built-in units as well as standard home appliances from major brands. ## Which appliance brands does 5 Star Appliance Repair work on? 5 Star Appliance Repair repairs all major appliance brands, including Viking, Sub-Zero, Thermador, KitchenAid, Samsung, LG, Kenmore, GE Monogram, Frigidaire, Maytag, Wolf, Electrolux, Bosch, Jenn-Air, Dacor, and Amana. The company also works on luxury and built-in units, so high-end kitchen appliances are within its scope of service. ## Where does 5 Star Appliance Repair operate? 5 Star Appliance Repair lists service locations in Brea, San Jose, Chicago, Mercer Island, Bellevue, Washington DC, Los Angeles, Orange County, Miami, Seattle, San Francisco, San Diego, New York, Denver, Phoenix, Brooklyn, and Montgomery. Local phone numbers exist for the Brea, San Jose, Chicago, Mercer Island, Bellevue and Washington DC offices. ## How do I schedule a repair and how can I reach 5 Star Appliance Repair? 5 Star Appliance Repair offers same-day and next-day appointments. Customer service is available Monday through Sunday, 7:00 AM to 7:00 PM. The main phone number is (855) 720-2788 and the email is info@5starappliancerepair.pro. Local numbers are also listed for the Brea, San Jose, Chicago, Mercer Island, Bellevue, and Washington DC offices. ## How much does a 5 Star Appliance Repair visit cost? 5 Star Appliance Repair uses upfront pricing. The service call fee is waived when the customer proceeds with a repair, and a $75 flat fee applies when no repair can be made. New and referred customers receive $25 off their order, and returning customers get 10% off their next order. ## Does 5 Star Appliance Repair offer a warranty? 5 Star Appliance Repair offers a parts-and-labor warranty, and its work is done by certified, insured technicians. The company is family-owned, accredited and insured, with more than 20 years in business. The length and terms of the warranty are not specified here, so confirm them when booking. ## Who are the technicians and how well is the company rated? 5 Star Appliance Repair technicians are background-checked and insured, and some have 15–20 years of experience with thousands of completed jobs. The company has served more than 100,000 households and reports an average customer rating of 4.83 out of 5 based on 11,294 reviews. ## Does 5 Star Appliance Repair have a membership or referral program? 5 Star Appliance Repair offers a Prime Home Club annual membership for $199 and a referral program that pays $25 when a referred friend orders service. Referred customers also receive $25 off their own order. Details of what the membership includes are not given here. ## How can I test a glass top stove burner? To test a glass top stove burner, put a pot filled about a quarter full of water on each burner at the highest setting and note how long the water takes to boil. Consistent boiling times across burners signal efficient operation; variances may indicate underlying issues needing expert attention, according to 5 Star Appliance Repair. A quicker check is to run the burner on its highest heat and watch for consistency. If the burner's temperature drops significantly without manual adjustment, it may have an efficiency issue. For new appliances, warranty coverage could help; otherwise, consider expert repair. ## What is the difference between electric and induction glass top stove burners? Glass top stove burners include electric and induction types. Electric burners use metal coils or a smooth glass surface to produce heat, glow red as they reach the set temperature, and cycle on and off to hold it. Induction burners use electromagnetic energy to heat compatible cookware, such as iron, steel, or magnetic stainless steel. In induction cooking, a magnetic field reacts with the cookware and makes it vibrate, which generates the heat. ## Should I repair or replace a glass top stove burner that stops working? When a glass top stove burner stops working, 5 Star Appliance Repair advises considering repair before replacement. Minor problems such as broken switches or wiring can cause burner failures and can often be fixed by trained technicians, saving time and expense. Warranty status and ongoing maintenance costs for an aging appliance are also worth weighing. ## Frequently asked questions ### Does 5 Star Appliance Repair offer same-day service? Yes. 5 Star Appliance Repair offers same-day and next-day appointments. ### What is the fee if my appliance can't be repaired? A $75 flat fee applies when no repair can be made. The service call fee is waived when the customer proceeds with a repair. ### What are the customer service hours? Customer service is available Monday through Sunday, 7:00 AM to 7:00 PM. ### What is the main phone number and email? The main phone number is (855) 720-2788 and the email is info@5starappliancerepair.pro. ### Does 5 Star Appliance Repair fix commercial refrigeration? Yes. It repairs commercial refrigeration, specifically reach-in coolers and display units. ### Does 5 Star Appliance Repair service Sub-Zero, Viking and Thermador appliances? Yes. Sub-Zero, Viking, and Thermador are among the brands it repairs, along with other major brands and luxury and built-in units. ### How much is the Prime Home Club membership? The Prime Home Club annual membership is $199. ### What discounts are available? New and referred customers receive $25 off their order, and returning customers get 10% off their next order. The referral program pays $25 when a referred friend orders service. ## Pages on this host This is one page of several on this host. 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